FREQUENTLY ASKED QUESTIONS
Want to know what you can expect at ADP?
Whether you're on the fence about booking with ADP or are a current client looking for clarity on a current project, you deserve to know what you can expect from me and my team through every stage of the project.
Our commitment to excellence ensures that every website and brand we create is a unique reflection of your business. To achieve the best results, several key factors influence our project timelines:
We recognize that maintaining a clear and unified vision is crucial for a successful collaboration. If you need assistance in refining your ideas, we’re here to guide you every step of the way.
For a more detailed overview of our process and how we manage project timelines, please read our full blog here.
- Collaboration & Trust: Your thoughtful input and trust in our creative direction are essential. Sharing your story, style preferences, and aspirations allows us to craft a solution that’s uniquely yours.
- Providing Assets & Documentation: Timely submission of necessary materials, such as brand documents and imagery, helps maintain project momentum and ensures a smooth workflow.
- Revisions & Feedback: Your valuable feedback during revision cycles ensures the final product aligns perfectly with your vision. Clear and detailed input accelerates the process and enhances quality.
- Clarity of Vision: A well-defined understanding of your business, services, ideal clients, and design direction significantly streamlines the project, resulting in fewer revisions and a more cohesive final product.
We recognize that maintaining a clear and unified vision is crucial for a successful collaboration. If you need assistance in refining your ideas, we’re here to guide you every step of the way.
For a more detailed overview of our process and how we manage project timelines, please read our full blog here.
To provide you with the best possible experience, we’ve established dedicated office hours and streamlined communication channels. Here’s how we manage our communication to serve you better:
1. Dedicated Office Hours
We hold office hours three times a week—Monday, Wednesday, and Friday from 9:00 AM to 11:00 AM EST. During these times, you can reach out to us with any questions or updates. This structured approach allows us to focus our creative energy on your project while ensuring you receive timely and thoughtful responses.
2. Streamlined Workflows
Our carefully crafted workflows are designed to keep all project information organized and accessible through our Launchpad portal and email. By concentrating our communication within specific windows, we avoid the confusion that constant email access can create. This ensures that all your inquiries are addressed systematically and efficiently.
3. Focused Creative Collaboration
You’ve chosen us for our creative vision and insights, not to manage an inbox. By limiting our availability to designated office hours, we protect dedicated time for focused, high-quality creative work. This balance allows us to deliver your project at a faster pace without compromising on excellence.
4. Cost-Effective Excellence
Maintaining a fully accessible office staff around the clock would necessitate a 20% increase in our prices, which we strive to avoid. Our current communication model allows us to offer top-tier, personalized service without passing additional costs onto you.
5. Consistent and Reliable Responses
We respond to all questions and inquiries in the order they are received, ensuring that you hear from us at least once a week. This commitment guarantees that your project stays on track and that you remain informed every step of the way.
Our Commitment to Clear Communication
By adhering to our dedicated office hours and streamlined communication processes, we ensure that your project receives the focused attention it deserves. We’re here to support you with timely updates and expert guidance, making your experience with us seamless and enjoyable.
Thank you for understanding and embracing our communication approach. Together, we’ll create something truly extraordinary.
Absolutely! We’ve designed a comprehensive, seven-phase process to ensure your website and branding project is seamless, personalized, and exceptional from start to finish.
For a detailed overview of each phase and what you can expect, please read our full blog here.
- Onboarding Phase: We begin by establishing our partnership through contract signing, invoicing, and granting you access to our Launchpad Portal for centralized communication.
- Dream Phase: This collaborative stage captures your brand’s vision through detailed questionnaires, mood boards, and the creation of a branded homepage mockup, complete with two revision cycles to refine the design.
- Strategy Phase: We develop a strategic framework with competitive research, content outlines, and a site map, culminating in a virtual meeting to approve the site structure and address any questions.
- Design Phase: Our creative team crafts detailed mockups for all website pages, followed by two revision cycles to ensure every design element aligns with your brand.
- Development and Content Phase: We bring your designs to life by developing the website, creating engaging content, and placing images, with two revision cycles to perfect the final touches.
- Launch Phase: We strategize and execute the public launch, including blog setup if requested, and perform final testing to ensure everything runs smoothly.
- Offboarding Phase: We wrap up by handing over all materials, providing reference guides, collecting your feedback, and sending a thank-you gift to express our gratitude.
For a detailed overview of each phase and what you can expect, please read our full blog here.
There's a significant distinction between hiring an in-house developer or designer and partnering with an external marketing boutique like ours:
Our approach ensures that you benefit from Amanda's hands-on involvement while also leveraging the strengths of our entire team.
As the business owner and creative director, Amanda is deeply involved in every project, ensuring that your vision is artfully brought to life with her unique insights and expertise.
While Amanda is more accessible than most agency owners you'll meet, it's important to understand how our team operates to deliver the best results for you:
A Collaborative Team of Specialists
We are a boutique marketing firm with a dedicated team of four professionals, each specializing in different facets of the project:
This team approach allows us to keep the process moving smoothly and efficiently, ensuring that you receive exceptional results without unnecessary delays.
Direct Access to Amanda
Throughout the project, you'll have direct access to Amanda during key phases:
- In-House Team Member: May offer constant availability but may lack the specialized expertise and broader perspective our team provides.
- Our Boutique Agency: Offers a productized service with a structured process, providing you with access to a team of specialists and high-level creative direction from Amanda herself.
Our approach ensures that you benefit from Amanda's hands-on involvement while also leveraging the strengths of our entire team.
As the business owner and creative director, Amanda is deeply involved in every project, ensuring that your vision is artfully brought to life with her unique insights and expertise.
While Amanda is more accessible than most agency owners you'll meet, it's important to understand how our team operates to deliver the best results for you:
A Collaborative Team of Specialists
We are a boutique marketing firm with a dedicated team of four professionals, each specializing in different facets of the project:
- Amanda (Creative Director): Focuses on the strategic and creative direction of your project.
- Matt (Project Manager): Handles operational tasks, timelines, and ensures seamless communication.
- Laura (Co-Developer): Works behind the scenes to build and refine your website or brand assets.
- Copywriting Team: Amanda assigns a dedicated copywriting expert to each project to balance your unique brand voice with SEO best practices.
This team approach allows us to keep the process moving smoothly and efficiently, ensuring that you receive exceptional results without unnecessary delays.
Direct Access to Amanda
Throughout the project, you'll have direct access to Amanda during key phases:
- Scheduled Meetings: Each phase of our process includes one dedicated meeting with Amanda. These meetings are pivotal moments where you'll collaborate directly, discuss progress, provide feedback, and make important decisions.
- Design Presentations: Amanda will personally present design concepts and revisions to you through detailed Loom videos. She'll explain the creative choices made and how they align with your vision. You'll have the opportunity to provide feedback via structured forms, ensuring your input is thoughtfully integrated.
- Strategic Oversight: Amanda remains actively involved in overseeing your project's progress, ensuring that every element aligns with your brand identity and goals.
For a complete, step-by-step and itemized breakdown of meetings you can anticipate with Amanda and the rest of her team, click below to access a full rundown of our website and brand process.
1. Structured Revision Forms
After each revision cycle, Amanda will send you a personalized Loom video explaining the design choices and outlining the next steps. Along with the video, you’ll receive a structured form to submit your revision requests and any clarifying questions. This organized approach ensures that all feedback is clear, actionable, and easy to manage.
It is VITAL that you do not send revisions via email outside of these dedicated revision forms. Our entire team does not have access to email correspondence, so unless the request is documented in the provided form, we cannot guarantee the changes will be applied.
2. Two Rounds of Revisions
Each project phase includes two rounds of revisions. This allows us to refine designs based on your feedback and ensure the final product aligns perfectly with your vision. We’ve optimized each revision cycle to maximize the value you receive, focusing on meaningful adjustments that enhance your website or brand.
Why Endless Revisions Aren't an Option
To preserve the integrity and cohesiveness of your project, we limit the number of revision cycles. Here’s why:
For a deeper understanding of what a productized service entails and why it’s the best investment for small business owners, please read our full article here.
After each revision cycle, Amanda will send you a personalized Loom video explaining the design choices and outlining the next steps. Along with the video, you’ll receive a structured form to submit your revision requests and any clarifying questions. This organized approach ensures that all feedback is clear, actionable, and easy to manage.
It is VITAL that you do not send revisions via email outside of these dedicated revision forms. Our entire team does not have access to email correspondence, so unless the request is documented in the provided form, we cannot guarantee the changes will be applied.
2. Two Rounds of Revisions
Each project phase includes two rounds of revisions. This allows us to refine designs based on your feedback and ensure the final product aligns perfectly with your vision. We’ve optimized each revision cycle to maximize the value you receive, focusing on meaningful adjustments that enhance your website or brand.
Why Endless Revisions Aren't an Option
To preserve the integrity and cohesiveness of your project, we limit the number of revision cycles. Here’s why:
- Maintaining Design Cohesion: Endless revisions can lead to fragmented designs and overworking elements, which detracts from the overall quality and consistency of your brand or website.
- Living, Breathing Website: Your website is a dynamic entity that will continue to evolve after launch. It’s essential to establish a strong foundation first and plan for future growth and updates, rather than getting bogged down in perpetual changes.
- Productized Service Investment: Our services are productized, meaning your investment includes a set number of dedicated hours and personal touchpoints with Amanda. Unlike hiring an in-house developer or a full-time contractor, you’re partnering with a specialized team focused on delivering a stellar website or brand within a defined scope. This approach ensures you receive maximum value without the unpredictability of unlimited revisions.
For a deeper understanding of what a productized service entails and why it’s the best investment for small business owners, please read our full article here.
